Returns & Exchanges

Returns & Exchanges 

We hope that you are pleased with your purchase. If you are unhappy with your purchase after receiving it, please contact us so we can find a solution. Please note that you have 5 days to contact us regarding issues with your order from the day you receive it.

Return

An order qualifies for a return only if the order is new, unused and unopened, the order is returned within 7 days of receipt and the order was not a final sale item.

Upon receipt of returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. 

The buyer is responsible for return shipping costs. Please keep the tracking number and relevant shipping information in the unlikely event we do not receive your return shipment.

If your order qualifies for a return, send us an email at hello@torogoods.com to begin the process.

Exchange

An order may be exchanged only if the order arrived defective or damaged. If your order qualifies for an exchange, send us an email at hello@torogoods.com.

Refund

Once a qualified refund is received and inspected we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable. 

Due to varying processing times between payment providers refunds can take up to 10 business days to show on your account. If you do not receive the credited amount within that time frame, please contact us at hello@torogoods.com
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Losses

All our packages have a tracking number attached to it. If your package has not arrived you must contact your local USPS or UPS office. Typically the package is delayed due to the volume the local office is managing, or due to local weather.